Terms of Service

These Terms of Service ("Terms") govern your use of the Silverstead Homecare website and outline the general conditions for our domiciliary care services. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.

1. About Us

Silverstead Homecare is a provider of domiciliary care services based in Bournemouth, Dorset, UK. We operate in compliance with the relevant UK laws governing social care, health and safety, and data protection, including regulations set forth by the Care Quality Commission (CQC).

2. Use of Our Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

3. Care Services Provision

When you engage our care services, a comprehensive assessment will be conducted to agree upon a tailored Care Plan.

• All care provided will be documented and regulated by individual service agreements.
• We reserve the right to respectfully refuse service if we determine that we cannot safely or appropriately meet your care requirements.
• A cancellation policy applies to scheduled care visits. Specific details regarding cancellations, notice periods, and applicable fees will be provided directly in your formal service agreement.

4. Liability

We aim to provide a high standard of care. However, Silverstead Homecare will not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the provision of our services or the use of our website. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

5. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

6. Amendments

We may update these Terms from time to time. The updated version will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible. We encourage you to review these terms frequently.

7. Contact Us

If you have any questions or concerns regarding these Terms, please contact us directly through our Contact Us page.